Returns & Exchanges

At Ausom, we stand behind our high-performance electronics with a 30-day money-back guarantee to ensure your complete satisfaction. If your device isn't performing as expected, we offer a streamlined return process for all original purchases.

Return Process

• 1.
  Initiate Your Request

  Log into your Ausom account and navigate to the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your device in its original packaging, including all cables, manuals, and accessories to ensure a full refund and prevent damage during transit.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device's condition at our warehouse, your refund will be processed to your original payment method within 3 to 5 business days.